• Can you ship COD ?
  No. We can not ship COD.
• Do you ship outside the U.S.?
  No. We can only ship to the 50 US states plus Washington DC.
• Is it safe to enter my credit card online?
  See this assurance from Yahoo, our technology provider.
• Will you send a confirmation of my order?
  Yes, every order is confirmed by our system. You will receive an email confirmation within an hour of placing your order.
• Will you send shipment tracking information?
  Yes, our system will automatically email you when shipment tracking information becomes available.
• After I place an order, can I cancel it before it ships?
  No. We try to ship as soon as possible after you've placed your order. See below for our return policy.
• Do you take phone orders?
  No, but our website is available 24 hours a day, seven days a week.
• Can anything delay my order?
  Yes. Your order may be delayed for verification if you ask us to ship to a different address from your billing address.
• Can I call, fax or mail you my order?
  No, as an eCommerce company, we don't have a phone sales force.
• How much will shipping cost?
  Our website calculates this for you. Simply place the item in your cart.
• How long will it take to ship?
  We'll ship you order within 7 business days. UPS then controls the shipping time based on distance from our California warehouse.
• Can you ship via Express Mail (or any other method not available on your order form)?
  No, we ship all orders via UPS.
• Won't you ship outside the US -- just this once???
  No. Sorry, but the procedures involved at customs made this cost prohibitive for us.
• Why is shipping so much for one tiny, inexpensive item?
  Because we have to pay for the box, shipping materials, and labor for shipping all orders, regardless of weight.

• Non-defective products will only be accepted in resalable condition, with all original packaging and security seals in tact.
• All returns require a Return Goods Authorization Number issued from Power Golf Dynamics. Please contact us for an RA number. Products returned without this authorization will be refused.
• Non-defective returns may be assessed a 20% restocking fee within 90 days of purchase.
• Handling fees and freight charges will not be refunded.
• Defective products may be returned to within 30 days of sale. After 30 days, defective products must be returned to the manufacturer, under the specific warranty allowances.
• All returns must be returned to warehouse freight PREPAID regardless of reason. If a replacement order is sent because of a mistake on our part, it will be shipped to you without freight expense or a handling fee.
• A new PO number is required for replacement orders or per prior arrangements with us.
• Returns will not be accepted after 90 days after sale, regardless of reason.
• We do not ship out of the US. We are only responsible for return shipment from within the US, regardless of circumstances.

Power Golf Dynamics is sure you'll be totally satisfied with our DVD's, but if you don't feel that the information in these programs won't significantly improve your game, please feel free to return an item for a full refund within 30 days of purchase.